Welcome to Zenith Deals Shop (hereinafter referred to as “this website”). To ensure you have a smooth shopping experience, please refer to the following FAQ terms:
Account Management How do I create an account? You can create an account by clicking the “Register” button in the upper right corner of the website and entering your information as prompted. After registration, you can enjoy a personalized shopping experience and order tracking service.
I forgot my account password, what should I do? Click the “Forgot Password” link on the login page, enter your email address as prompted, and we will send you a password reset link.
Order Processing How do I place an order? Browse our products, select the items you want to purchase and add them to the shopping cart. Click the shopping cart icon, check the order information, click “Checkout” and follow the prompts to complete the payment process.
Can I modify or cancel my order? Once the order is submitted, we will process and ship it as soon as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible and we will handle it according to the actual situation.
Payment Methods What payment methods can I use? We accept major credit cards (such as Visa, MasterCard, American Express), debit cards and PayPal. When making a payment, the system will provide relevant payment options.
What should I do if there is a problem during the payment process? If you encounter a payment problem, please check that your payment information is correct and make sure that you have enough balance in your account. If the problem is still not resolved, please contact our customer service team and we will help you.
Delivery and Returns How long does it take to deliver? The standard delivery time is 3-7 working days. The specific delivery time depends on your address and the processing of the order.
How to return or exchange? If you are not satisfied with the purchased goods or there are quality problems, please contact our customer service team within 30 days after receiving the goods to apply for a return or exchange. Please make sure that the goods are unused and keep the original packaging.
Who will pay for the return and exchange shipping? If the return and exchange is caused by product quality problems or wrong goods, we will bear the shipping costs. If the return or exchange is due to personal reasons, the shipping costs will be borne by you.
Privacy Protection How do you protect my personal information? We are committed to protecting your privacy, and all personal information is transmitted and stored using encryption technology. Please refer to our privacy policy for more information.
Technical Support I am having technical issues with the website, what should I do? If you are having technical issues using the website, please try refreshing the page or using a different browser. If the problem persists, please contact our technical support team and we will resolve your issue as quickly as possible.
Thank you for choosing Zenith Deals Shop, we look forward to providing you with excellent service and shopping experience!
