Welcome to Zenith Deals Shop! We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased, we provide clear refund terms to help you process the refund smoothly.
Refund Policy Refund Request: You can request a refund within 30 days from the date you received the product. Please ensure that the product is unused and in its original packaging. Product Condition: The product must be in its original condition, including all tags, accessories and packaging. We reserve the right to reject the refund request if it does not meet the return conditions.
Refund Process Request a Refund: Please submit a refund request by emailing breannabell@zenithdealsshop.com or logging into your account. Please provide the order number, product information and the reason for the refund. Returns: Once your refund request is approved, we will provide you with a return address. Please ship the product back to the specified address at your own expense unless the product is defective or the wrong product was sent. Processing Time: We will process your refund request within 5-7 business days after receiving the return. The refund will be returned to the account of your original payment method, and the specific arrival time may vary depending on the bank’s processing time.
Refund Scope Full Refund: If the refund is due to product quality problems or wrong products, we will refund the full amount, including the original shipping cost. Partial Refund: If the returned product does not meet the return conditions or is missing accessories, we will make a partial refund based on the actual situation.
Non-Refundable Products The following situations will not be refunded:
Discounted or promotional products (if not in line with the return policy) Customized or personalized products Consumables, etc.
Refund Abnormality Lost or Damaged: If the returned product is lost or damaged during transportation, we are not responsible. It is recommended that you use a trackable delivery method. Processing Delay: The refund processing time may be delayed due to peak periods, holidays or special circumstances. In the event of a delay, we will communicate with you in a timely manner.
Thank you for choosing Zenith Deals Shop, we are committed to providing you with quality service and a satisfactory shopping experience!
